DryBy Frequently Asked Questions
From choosing your treatment to planning your visit, find the details here.
Where can I find you, and when are you open?
DryBy operates within Hershesons hair salons at two London locations:
Fitzrovia: 29 Berners Street, London W1T 3LR
Monday to Saturday, 9am–7pm. Closed on Sundays.
Belgravia: 8A West Halkin Street, London SW1X 8JE
Monday to Saturday, 9am–7pm, and Sunday, 11am–6pm.
How do I book?
We recommend booking online. Choose your preferred location, select DryBy Nails from the drop-down menu, then choose your treatment.
Our booking platform, Zenoti, requires your credit or debit card details, which are held securely on file to confirm your appointment in accordance with our 24-hour cancellation policy.
Do you accept walk-ins?
Most of our clients book in advance, but walk-in appointments are occasionally available. We recommend booking ahead if you have a particular time or technician in mind.
What if I am running late?
We will do our best to accommodate arrivals up to 10 minutes after the appointment time. If you arrive later, we may need to shorten or reschedule your treatment so the next client can begin on time. The full treatment fee remains payable, even if we need to shorten or modify your treatment to fit the remaining appointment time.
What is your cancellation policy?
We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations with less than 24 hours’ notice and missed appointments are charged in full, as this time has been reserved for you.
When do I pay?
Payment is taken in the studio after your treatment.
Do you offer gift cards?
Yes. To purchase a gift card through Hershesons, please email fitzrovia@hershesons.com or belgravia@hershesons.com.
Which treatments do you offer?
Our menu includes Classic, Luxury and Japanese manicures, BioSculpture and CND Shellac gel, and IBX Restorative treatments. Pedicures range from Classic to Luxury. We also offer bridal manicure consultations and treatments for your wedding day.
Do you remove gel applied by other nail technicians?
We remove soft gel applied by other nail technicians for a fee of £30. We do not remove acrylics or hard gel.
If you arrive with acrylics or hard gel, we will be unable to carry out your booked treatments, and the full treatment fees will still apply.
Will my DryBy gel need to be removed at each visit?
CND Shellac and BioSculpture gel are removed and reapplied at each visit. If you prefer a treatment that can be maintained with infills, ask about Plexigel and whether it is suitable for your nails.
Do you use e-files or manual techniques?
We use both. Your technician will choose their approach according to your nails and the treatment. If you prefer e-file preparation, you can request it as an add-on when booking.
How are your tools sterilised?
Every metal tool is sterilised between clients using an Enbio Class B autoclave, a medical-grade steriliser that uses steam.
Are your products TPO-free?
Yes. All products used at both DryBy studios are TPO-free. If you have a known allergy or have reacted to a nail product before, please let us know before booking.
Do I need a patch test before my treatment?
We do not routinely require patch tests for our nail treatments. If you have a known allergy or have previously reacted to gel or other nail products, contact us before booking and seek advice from a dermatologist before another gel treatment.
Can children have treatments at DryBy?
Yes, children are welcome. We do not apply gel polish to children under 14. From age 14, gel treatments are available with a parent present throughout the appointment.
Get in touch
For any other enquiries, please email fitzrovia@hershesons.com or belgravia@hershesons.com, or speak to our team at either location. We will be happy to help.